MealBet Privacy Policy

1 Introduction

MealBet ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform at mealbet.app. This Privacy Policy describes how we collect, use, store, and share your personal data when you register an account, make deposits, play games, or interact with any part of the MealBet platform.

This policy applies to all users of MealBet, including registered players, visitors who browse the platform without registering, and anyone who contacts our support team. By using MealBet, you agree to the practices described in this Privacy Policy.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents form the complete agreement between you and MealBet regarding your use of the platform.

2 Data We Collect

MealBet collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what falls into each category:

MealBet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Collect Your Data

MealBet collects personal data through the following channels:

• Registration form — when you create your MealBet account, you provide your name, email, phone number, and date of birth directly.
• Identity verification — when you submit documents to verify your identity before your first withdrawal, we collect copies of those documents.
• Payment transactions — when you make a deposit or request a withdrawal, your payment method details and transaction data are recorded.
• Platform usage — your game activity, betting history, session times, and account interactions are logged automatically as you use MealBet.
• Cookies and tracking technologies — when you visit mealbet.app, cookies and similar technologies collect technical data about your device and browsing behaviour. See Section 6 for full details.
• Support interactions — when you contact our support team via live chat or email, the content of those conversations is recorded and stored.

4 How We Use Your Data

MealBet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:

• Account management — creating and maintaining your player account, processing logins, and managing account settings.
• Payment processing — handling deposits, withdrawals, and transaction records accurately and securely.
• Identity verification — confirming your age and identity to comply with legal requirements and prevent fraud.
• Fraud prevention and security — monitoring account activity for suspicious behaviour, detecting duplicate accounts, and protecting the platform from abuse.
• Customer support — responding to your queries, resolving disputes, and improving the quality of our support service.
• Responsible gaming — monitoring play patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
• Platform improvement — analysing aggregated, anonymised usage data to improve the platform's performance, game selection, and user experience.
• Legal compliance — meeting our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications — sending you account-related notifications, security alerts, and promotional offers (where you have opted in to receive them).

MealBet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5 Sharing Your Data

MealBet does not sell your personal data. We share data only in the following limited circumstances, and only with parties who are contractually required to handle it securely:

• Payment processors — to facilitate deposits and withdrawals, your payment details are shared with the relevant payment service providers. These providers operate under strict data security standards.
• Game providers — some game providers require basic account data (such as a player ID) to deliver their games through the MealBet platform. No sensitive personal data is shared beyond what is necessary.
• Identity verification services — when verifying your identity, MealBet may use third-party verification services that process your submitted documents on our behalf.
• Fraud prevention services — MealBet uses third-party tools to detect and prevent fraudulent activity. These tools may process technical data such as IP addresses and device fingerprints.
• Legal and regulatory authorities — MealBet will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law or in response to a valid legal request.

6 Cookies & Tracking Technologies

MealBet uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is what each type of cookie does:

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to play games or access your account, but some personalisation features may not work as expected.

7 Data Retention

MealBet retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• Support communications — retained for 2 years from the date of the last interaction.
• Technical and analytics data — retained in anonymised form for up to 2 years for platform improvement purposes.
• Marketing preferences — retained until you withdraw consent or close your account.

When data is no longer required, MealBet securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Your Privacy Rights

As a MealBet player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]. We will respond within 30 days of receiving your request.

9 Security Measures

MealBet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• SSL/TLS encryption — all data transmitted between your device and MealBet's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted storage — sensitive data including payment credentials and identity documents is stored in encrypted form. Plain-text storage of sensitive data is not permitted.
• Access controls — access to personal data is restricted to MealBet staff who need it to perform their job functions. All access is logged and audited.
• Two-factor authentication — MealBet supports two-factor authentication for player accounts and requires it for internal staff accessing player data systems.
• Regular security reviews — MealBet conducts regular security assessments of its platform and data handling practices to identify and address vulnerabilities.
• Incident response — in the event of a data breach that affects your personal data, MealBet will notify you and relevant authorities as required by law, without undue delay.

While MealBet takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and enable two-factor authentication from your account settings.

10 Minors & Child Protection

MealBet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If MealBet discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and void any transactions made. If you believe a minor has registered on MealBet, please contact us at [email protected] immediately.

11 Changes to This Privacy Policy

MealBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes — such as new types of data collection or new sharing arrangements — MealBet will notify registered players via email or an in-platform notification at least 14 days before the changes take effect. This gives you time to review the updated policy and decide whether you wish to continue using the platform.

Your continued use of MealBet after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with the changes, you may request account closure by contacting our support team.

12 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how MealBet handles your personal data, please get in touch with our support team. We take all privacy queries seriously and will respond promptly.

When submitting a data access or deletion request, please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to ensure your data is protected.